bookmania.in

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Merchant Legal Entity Name: MONU SHARMA
Registered Address: Khandwa naka Main road, Indore, Madhya Pradesh, PIN – 452001
Operational Address: Khandwa naka Main road, Indore, Madhya Pradesh, PIN – 452001
Telephone No: 7909473537
Email ID: custumer.shiprocket@gmail.com
Website: https://bookmania.in

We want every customer to be satisfied with their purchase. If you are not entirely happy with your order, our refund and cancellation policy applies as follows:

1. Order Cancellation

  • Orders can be cancelled only before they are dispatched.

  • Once dispatched, cancellation requests will not be accepted.

2. Refund Eligibility

Refunds will be provided in the following cases:

  • Product received is defective or damaged.

  • Wrong product delivered.

  • Order not delivered due to our error.

3. Refund Process

  • To request a refund, please email us at custumer.shiprocket@gmail.com within 7 days of delivery with order details.

  • Approved refunds will be processed to the original payment method within 5–7 working days.

4. Non-Refundable Items

  • Digital products such as e-books or downloads.

  • Products used, opened, or damaged after delivery.

5. Shipping Costs

  • Return shipping costs will be borne by the customer unless the product is incorrect or damaged.